Warranty a Trail Camera
Trailcampro 90 Day Return | 2 Year Exclusive Warranty Details
We attempted to make our return policy and 2-year exclusive warranty as simple as possible. However, there are a few stipulations.
90 Day Returns
You may return or exchange anything purchased from Trailcampro for a full 90 days from the date of purchase. Please use the items as you normally would and much as you like subject to the rules below.
90 Day Return Policy Rules:
- 90 days from date of purchase.
- In order to receive a full refund, items must be returned with their original packaging (including UPC code) and all contents
- Cameras or products must be returned in their original condition. You cannot write on the cameras, paint them or deface them in any way. This completely voids the warranty with both us and the specific manufacturer.
- If you purchased one of our "Package Deals" and only return part of the package, we will refund the items full price minus the package discount.
- Orders with quantities of 5 or more are not eligible for a refund or exchange. They are still eligible for warranty replacement.
- If you are returning for a refund, you are responsible for return shipping. Your refund amount will be minus the cost of the initial shipping to you.
2 Year Warranty
We strive to make our customer experience superior to anything available. Traditional warranties only last a year and must be processed directly through the manufacturer. This process usually involves frustrating minutes on hold with call centers and oftentimes weeks, if not months of down time waiting for your replacement product. We process our warranties in-house and expedite the replacement process. When you call Trailcampro you'll speak directly with an expert who will immediately identify the problem and offer a solution.
2 Year Exclusive Warranty Details:
- Warranty starts from the time of purchase and continues for a full 2 years.
- Replacement cameras receive the remainder of the 2-year warranty leftover from the original purchase.
- Warranty is only valid on full retail priced orders (quantity discounts void our 2-year warranty). Discounted items still receive the manufacturer warranty. Price matches void the 2-year warranty as well.
- If your defective camera has been discontinued, we will exchange it for a similarly priced item to your liking.
- Defective cameras may be replaced with certified demo models.
- If you have a 2G cellular trail camera, it is not considered manufacturer defect if you lose 2G reception in your area.
- Cameras cannot be marked on, damaged, or defaced in any way. Warranty is for manufacturer defect only. Defect does not include damage, whether intentional or not.
If you have any questions that were not answered here please feel free to contact us.
To warranty a camera please use the form below. Upon receipt of an RMA number, you will need to ship the camera back to us. You will be responsible for the shipping charges of the defective camera back to us. We will ship the replacement back to you for free.[powr-contact-form id="26768a15_1454607862261"]