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Frequently Asked Questions
Can I use my digital camera to view the pictures from my game camera?
This is a tricky one. It all depends on the digital
camera you have and its formatting. In some instances, the answer is
yes. I have had several instances where the formatting from a game
camera is different from the digital camera you may own, and it may lock
up the memory card. If the memory card is locked up, the pictures on
that card can not be retrieved. You have to reformat the card (for
instructions on formatting, read below), which will erase all images.
The best thing to do is download the images from a
card onto your computer. Then try to read it on your digital camera.
If it works, great! If not, you at least already have the images on
your computer.
How do I format a memory card?
Formatting a memory card is recommended after every
time you download pictures. Simply put the card in your computer (or
memory card reader), go to "My Computer." There will be a file (varies
from computer to computer on the name) that is dedication to the
portable device that is plugged into the computer, in this case the
memory card. Right click on the file, there will be a "Formatting"
option. Click it, which will take you to the formatting screen. For
all cards except Reconyx, just do the normal "32" formatting option.
Then click ok.
What is the difference between incandescent flash, infrared flash and "infrared covert" trail cameras?
Incandescent trail cameras create a "white flash" when
taking a picture at night. This is just like what your hand-held
digital camera would do at home. Incandescent camera take higher
quality night photos (pictures are in color) then infrared and infrared
covert trail cameras.
Infrared camera do not create a "white flash."
Instead the infrared emitters glow red when taking a picture at night.
Normally, this red glow is very faint, but if an animal or an intruder
is looking directly at the camera when the red glow goes off they will
see it.
Infrared Covert trail cameras create no visible light
when taking a picture at night. This is extremely valuable if you are
after trespassers, thieves and skittish animals. I have seen instances
where normal infrared trail cameras have spooked big bucks.
I see a round ring, almost like an "O" ring floating around on the lense in my Scoutguard camera.
This is completely normal. No problem
whatsoever. What you are seeing is the filter, which switches the
camera back and forth from day pictures (color) to night pictures
(monochromatic). The filter floats freely until a picture is taken. At
that point, the filter snaps into attention!
Does Trailcampro offer discounts?
Our general policy
is if you are wanting to purchase five or more camera traps then we are
more than happy to offer quantity discounts. The discount would depend
on the actual quantity of the order. You can also visit our camera traps for researchers page.
We also deal with many Universities, research
institutes and other non-profit organizations. We are more than happy
to work with these entities to secure the best price possible. Call or
email for inquiries - 1-800-791-0660 or nick@trailcampro.com.
Does Trailcampro ship Internationally?
Yes! We have a full-time international shipping
manager that will find you the most affordable, timely and insured
shipping method available. Email info@trailcampro.com for a full shipping quote.
I have a problem with my Trail Camera! What do I do now?
Well, if you are still within your 90 day
Trailcampro warranty, call us and we will get you taken care of. We
will replace, exchange, upgrade or even refund your order - whichever is
most convenient for you.
If you are out of your 90 day Trailcampro
warranty, contact the manufacturer for details on warranty exchanges.
For their contact information, visit our Support page.
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"Just wanted to tell you how impressed I am with ordering from you guys! My order was upgraded..."
-Lauren W.
"I've ordered at least 5 cameras from you guys and the service and speed of delivery have always been excellent; I recommend you to everyone…"
-Mark R.
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