Trail Camera Troubleshooting
Do you have trail camera problems? Let's see if we can help.
There are more, but these are the most common problems we run into:
- LCD display going out
- Black night photos
- Sd card error messages
- Cameras taking photos continuously with nothing in the camera (aka "runaway cameras")
So what is the solution? There may not be one but here are the three things you should immediately do for any problem.
Format the SD card in your computer. This resets the camera. Many times, sd cards can lock up causing problems with the camera. Formatting the card erases all data from the card. To format a card: place the card in your computer, go to "My Computer," right click on the folder the sd card is under, select "Format," and then hit "starts."
- Check to make sure the batteries are in the camera properly.
- If they are, replace the batteries (or test them with a ZTS Battery Tester if you have one) with new batteries. See video below for proper way to test your batteries.
There are two ways to deal with a defective camera that is still under warranty.
If you purchased from us...
We hope that you have purchased the camera from us and if so, you may still be under our 90 Day, No Questions Asked Return Policy or 2 Year Exclusive Warranty. If you are, click that link and fill out the return form and we will quickly get you taken care of.
If you purchased your camera elsewhere...
You should immediately contact the company you purchased from and see if they have a return policy you can use.
Trail Camera WarrantiesManufacturer warranties are pretty standard, most companies have a one year warranty against defect, HCO and Reconyx both offer 2 year warranties on some of their products.
What happens to your camera when sent back?
We always welcome phone calls (1-800-791-0660) or emails, but all we can do to troubleshoot cameras is go over the steps at the top of the page. We are the best source for the latest news in the Trail Camera Industry. However, we do not make any of the cameras. We simply test, review and sell the different models.
The best source for a difficult technical scenario will always be the technical support crew at your specific manufacturer. These crews are trained specifically for the models they manufacture and are the best source for solving any technical problem you might have. We have listed their contact numbers below.